UGLYCASH is a financial services platform operating globally from our base in San Francisco, California. While we are not a bank, the nature of our operations necessitates adherence to a comprehensive set of regulatory requirements. To deliver inclusive financial services worldwide, we maintain a strict compliance program in accordance with U.S. federal, state, and international regulations. This program encompasses various elements including registrations, licenses, processes, policies, and agreements. Additionally, we implement bank-grade Know Your Customer (KYC) and Anti-Money Laundering (AML) standards, along with robust information security protocols. These measures are essential to ensure the integrity, security, and legality of our operations as we strive to provide accessible financial services on a global scale.

User Agreements

These documents are designed to provide clear and comprehensive information about your rights and obligations when using UGLYCASH, as well as our commitments to you. We encourage you to review these agreements thoroughly to understand how we protect your interests and ensure compliance with legal requirements.

Terms and Conditions

Terms and Conditions

Privacy Policies

Privacy Policies

Other policies

Other policies

Partnership Terms

Partnership Terms

Regulatory Registrations

The UGLYCASH app operates under a robust framework of regulatory registration and licenses, including regulatory approvals that enable us to provide secure and compliant financial services across various jurisdictions. Our commitment to legal compliance is reflected in the diverse range of licenses we have obtained, allowing us to offer our services in the regions we serve.

Information Security

Protecting customer data is fundamental to us. We prioritize privacy and security in every aspect of our platform and its supporting infrastructure, and consistently seek opportunities to enhance and strengthen UGLYCASH's security as we innovate and develop the product. Our Information Security Management System (ISMS) guarantees the protection of our users' data through the following guiding elements:, which are continuously monitored by the personnel in charge of this purpose.

Security Infrastructure Management

UGLYCASH's infrastructure is meticulously designed with multiple layers of protection to ensure your data remains secure during transmission, storage, and processing. These protections include, but are not limited to, robust encryption, strict logical access controls, and secure software development lifecycle.

Secure Onboarding Process

To ensure the utmost security of your personal information during onboarding, we partner with Sumsub, a robust KYC provider. Sumsub is certified under SOC 3 and ISO/IEC 27001, guaranteeing that your data and documents are managed with the highest security standards.

Security Awareness Culture

All members of the organization and its subsidiaries receive comprehensive training on information security policies and procedures, with mandatory compliance required. Additionally, these personnel are regularly updated on the latest developments in the cybersecurity sector.

Cloud Security (via AWS)

UGLYCASH utilizes Amazon Web Services (AWS) as its cloud service provider, taking full advantage of AWS's security and compliance controls for data center physical security and cloud infrastructure. Additional information about these security measures can be found on the AWS Security Cloud website.

Audited Under SOC 2 Type 1 Scope

UGLYCASH successfully passed a rigorous SOC 2 Type 1 audit, assuring our customers and stakeholders that we have established robust measures to protect their data. This certification underscores our commitment to maintaining the highest security, availability, and confidentiality standards.

PCI-SAQ

UGLYCASH maintains a Payment Card Industry Self-Assessment Questionnaire (PCI-SAQ*). This framework ensures that our systems and processes for handling payment card information meet the necessary security requirements for the financial card industry.

Privacy

We prioritize your privacy and are committed to being transparent about how we collect, use, and protect your personal information. We gather data only to enhance our services and ensure a secure user experience. This includes information you provide during account creation, transaction details, and data from your interactions with our platform.

Agreements

At UGLYCASH we strive to keep all of our agreements up to date with the latest regulations and industry standards, including CCPA. Our Privacy Policies describe in detail UGLYCASH’s data privacy standards and compliance with data protection legislations.

Privacy Policies

UGLYCASH’s List of Subprocessors

To deliver our services, UGLYCASH partners with the subprocessors listed in the tables on the page provided below. A subprocessor is a third party engaged by UGLYCASH and its affiliates to process customer personal data.

UGLYCASH Subprocessors list

Contact details

Best Friend Finance, LLC. San Francisco, CA United States [email protected]